US and Canada Shipping Only
**Please note: We'll do our best to ensure orders placed by these dates arrive in time for holiday giving. Although we make every effort to deliver your gifts as soon as reasonably practicable, all holiday shipping cut offs, delivery timelines, or estimated delivery dates are only estimates, not guarantees, are subject to change and may have certain limitations or exclusions listed in our terms & conditions and shipping policy. MYSTERY RANCH does not represent or warrant that it will be able to ship, or that you will receive your gift by these estimated dates. Delays may occur and delivery dates are not guaranteed.
Shipping Timeline:
All orders will ship within 1 to 3 business days. Our business hours are Monday through Friday, 9:00am to 5:00pm. We do not process or ship orders on weekends. Overnight orders placed on Friday before 11:00am will be delivered the next business day.
*CANADIAN CUSTOMERS: Processing time may take up to 5 business days before your order ships. If you are concerned about your shipping timeframe, please contact Customer Service
*The shipping timeframe may vary when placing large orders for more than 10 items. If you are concerned about your shipping timeframe please contact Customer Service
*MYSTERY RANCH is not responsible for any delays in shipping after your order has left our warehouse. All delays due to carrier issues must be resolved through UPS, FedEx, or USPS.
Holiday Shipping:
Our offices will be closed on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day and the day after
- Christmas Day
*Please keep in mind, order processing time and mail congestion around the Holiday Season may cause additional delays in estimated arrival time.
Warehouse Locations:
MYSTERY RANCH has two warehouse locations in the United States; one in Montana and one in Washington. Our Military packs ship from our warehouse in Montana. Our Wildland Fire, Mountain, Hunting, and Everyday Carry packs ship from our warehouse in Washington. When ordering multiple packs from two different warehouses, please allow a few extra days for delivery time and expect multiple packages.
All Canadian orders ship from our warehouse located in Surrey, British Columbia.
International Orders:
MYSTERY RANCH does not ship any orders outside of the United States and Canada. Please check out our international distributor page to get ahold of a product in your corner of the world!
Order Changes/Reroute Requests:
If you need to make a change to your order after it has been processed, please contact Customer Service. We will always do our best to accommodate your request. Please know, if the order is far enough along in the shipping process we may not be able to apply your requested change.
*A $25.00 fee will be added to your order for any reroute requested after your order has shipped.
MYSTERY RANCH Return Policy:
MYSTERY RANCH accepts returns for a refund within 60 days of the original purchase date. Items must be returned in brand new, unused condition, and shipping charges are non-refundable. If your product is damaged or defective upon receipt, please contact our warranty department directly. To initiate a return, click HERE.